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Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My freezer won't release ice blocks - the tray doesn't fully

Customer Question

My freezer won't release ice blocks - the tray doesn't fully turn
JA: What's the brand and model of your freezer? How old is it?
Customer: it's 18 months old - fisher and paykel RF402B
JA: How long has this been going on with your Fisher & Paykel freezer? What have you tried so far?
Customer: it started a couple of days ago. I have tried the force release - holding the + and - and alarm buttons together the tray tries to turn but can't I think it's something to do with the plastic arm on the side
JA: Anything else we should know to help you best?
Customer: but I can't figure out what to do
Submitted: 8 months ago.
Category: Appliance
Expert:  Virtual-mod replied 8 months ago.

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Customer: replied 8 months ago.
Please cancel the question and refund me