Welcome to Justanswer … my name is Kevin and I will help you today!
I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.
Hopefully, we can get this resolved quickly.
Please IGNORE the AUTOMATED PHONE CALL request.
If you ask a follow‑up question and I do not respond immediately, it is because I am temporarily unavailable.
I promise to respond as soon as I return.
The thermostat (NTC) is located underneath the Sump.
Please check this IMAGE (part#6920 is the NTC).
You can test it with a multimeter before replacement.
If that tests fine let me know the reading you get with heater.
If you're satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated.
If you have any further questions, don't hesitate to ask!
You won’t be charged any additional fees.