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Tim Cooke
Tim Cooke,
Category: Appliance
Satisfied Customers: 32
Experience:  Owner at Self-employed
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My delonghi autentica cappuccino machine is stuck on

Customer Question

my delonghi autentica cappuccino machine is stuck on language selection for the first time set-up and won't allow me to select a language to access the rest of the menu.
JA: Do you know the model of your Delonghi cappuccino maker? How old is it?
Customer: Brand new - DELONGHI
ETAM29660SB
AUTENTICA ETAM
JA: How long has this been going on with your Delonghi cappuccino maker? What have you tried so far?
Customer: I just bought it several days ago, this is the first time I've turned it on. It asks for the language selection for first time set-up. I've tried turning it off and back on again. I was hoping there was a hard reset button sequence, but I was unable to find online.
JA: Anything else we should know to help you best?
Customer: That's it, never been used, first time use, won't let me select "OK" for english on the language settings to access main menu
Submitted: 6 days ago.
Category: Appliance
Customer: replied 6 days ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 6 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Virtual-mod replied 5 days ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  oleksandrav-mod replied 2 days ago.
Hello,

I apologise as we have not yet been able to find a Professional to assist you. Do you wish for me to continue to search for someone to assist you or would you like for us to close your question at this time?

Thank you for your patience,
Oleksandra-Moderator
Expert:  Tim Cooke replied 2 day ago.

Hello, I don't have any experience of this model, but I know that there are couple of YouTube videos that might help you. Have you watched them?

https://www.youtube.com/watch?v=nWwvoRQYjFM
https://www.youtube.com/watch?v=xPxxW_J9LIo
https://www.youtube.com/watch?v=xPxxW_J9LIo