Welcome to Justanswer … my name is Kevin and I will help you today!
I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.
Hopefully, we can get this resolved quickly.
Please IGNORE the AUTOMATED PHONE CALL request.
If you ask a follow‑up question and I do not respond immediately, it is because I am temporarily unavailable.
I promise to respond as soon as I return.
Unplug it and remove the lower front panel and then you will see a pull tab.
Pull the tab outwards until the plastic tie-rod is freed from its stop position; pull downwards and open the door at the same time.
You can also check page#11 of this USER MANUAL and follow the instructions.
Let me know how it goes.
If you're satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated.
If you have any further questions, don't hesitate to ask!
You won’t be charged any additional fees.