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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1763
Experience:  18+ years experience as Appliance Tech.
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My Hotpoint WMYL 8352 door will not open, WMYL 8352. I think

Customer Question

My Hotpoint WMYL 8352 door will not open
JA: Do you know the model of your Hotpoint appliance? How old is it?
Customer: WMYL 8352. I think its about two or thee years old
JA: How long has this been going on with your Hotpoint appliance? What have you tried so far?
Customer: I have tried unplugging it and taking the top off. But the lock is on the outside I think I have tried a credit card and a wire around the rim to hook it - but cannot
JA: Anything else we should know to help you best?
Customer: That isi t
Submitted: 9 days ago.
Category: Appliance
Customer: replied 9 days ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 9 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  KevinWhiteJA replied 9 days ago.

Hi,

Welcome to Justanswer … my name is Kevin and I will help you today!

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.

Hopefully, we can get this resolved quickly.

 

Please IGNORE the AUTOMATED PHONE CALL request.

If you ask a follow‑up question and I do not respond immediately, it is because I am temporarily unavailable.

I promise to respond as soon as I return.

 

Unplug it and remove the lower front panel and then you will see a pull tab.

Pull the tab outwards until the plastic tie-rod is freed from its stop position; pull downwards and open the door at the same time.

 

You can also check page#11 of this USER MANUAL and follow the instructions.

Let me know how it goes.

 

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If you're satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated.

If you have any further questions, don't hesitate to ask!

You won’t be charged any additional fees.

Thank You!

Expert:  KevinWhiteJA replied 7 days ago.

Hi there, did that help ?

Have I answered your question?

I still see the question is open so, wanted to check if all is good ?

_____________________________________________________________________

If I have fully answered your question(s) to your satisfaction,

I would appreciate you rating my service (hopefully Excellent/5 stars!) at the top of the screen.

 

If you have any follow-up or clarification questions, you can ask me as many questions as you need.

There is no additional fee.