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Rob
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Our Bosche EXcell 7 has just completed a wash and beeped to

Customer Question

Our Bosche EXcell 7 has just completed a wash and beeped to sinal it had finisidhe.
JA: What's the brand and model of your appliance? How old is it?
Customer: Bosche Exxcell washing machine about 7 years old
JA: How long has this been going on with your washer? What have you tried so far?
Customer: Just completed a wash. Beeped to tell us it was completed. Went to machine and could smell burning and smoke coming from cylinder
JA: Anything else we should know to help you best?
Customer: No thats it. First time it has happened
Submitted: 14 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 14 days ago.

Hi,

Welcome to Justanswer … my name is Kevin and I will help you today!

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.

Hopefully, we can get this resolved quickly.

Expert:  KevinWhiteJA replied 14 days ago.

Please provide its complete model number from the label inside the door.

Have you seen any lights or error codes ?

 

Please IGNORE the AUTOMATED PHONE CALL request.

If you ask a follow‑up question and I do not respond immediately, it is because I am temporarily unavailable.

I promise to respond as soon as I return.

 

Customer: replied 14 days ago.
Exxcel 7 Varioperfect WAG24460GB/06 FD 9202 001615
Expert:  KevinWhiteJA replied 14 days ago.

By cylinder do you mean the drum or from the motor at the back ?

Any flashing lights or error codes ?