Appliance Repair Questions? Ask a Technician for Answers ASAP
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I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.
Hopefully, we can get this resolved quickly.
Where exactly is that sound coming from ?
Please IGNORE the AUTOMATED PHONE CALL request.
OK, unplug the appliance and pull it out.
Then remove the top off the appliance and check if the belt is intact/worn out.
If that is fine, then check if the drum is stiff to turn by hand or you can easily turn it.
Looking at the age of the appliance it might be bearings that will need replacement.
Let me know how it goes.
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