How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3852
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

Our Neff FD 8309 dishwasher is blocked and does not drain.We

This answer was rated:

Our Neff FD 8309 dishwasher is blocked and does not drain.We cannot undo the cover Torx T20 . Anysuggestions?
JA: Are there any error codes or blinking lights on your Neff dishwasher? How old is it?
Customer: No error codes. I don't know how old the dishwasher as it wad here when we moved in.
JA: How long has this been going on with your Neff dishwasher? What have you tried so far?
Customer: The dishwasher did not drain out last week. We have baled out as much water as we can and remed the filters. We also ran a rinse cycle with soda crystals.
JA: Anything else we should know to help you best?
Customer: The cover does not look like the one shown in the manual
Customer: replied 9 months ago.
Ive tried to send a photo but it hasn't worked

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

I’m sorry to hear you're having trouble with your appliance; I know that can be frustrating.

Hopefully, we can get this resolved quickly.

You are unable to remove that screw in the Imae attached ?

Can you provide its complete model number ?

Please IGNORE the AUTOMATED PHONE CALL request.

If you ask a follow‑up question and I do not respond immediately, it is because I am temporarily unavailable.

I promise to respond as soon as I return.

Customer: replied 9 months ago.
We managed to unscrew the cover and cleaned out underneath but we can't put the cover back. The model number is ***** 047 208 (8205)

The model number is ***** please check again (starts with E nr)

Is it broken? If you have removed the screw it can be inserted back again after cleaning is complete

Customer: replied 9 months ago.
We seem to have fixed it, we ran a rinse cycle and the water drained away. No need to phone.

Glad it is sorted.

Something might have stuck in there and caused this issue.

If you have any follow-up or clarification questions, you can ask me as many questions as you need.

There is no additional fee.

If I have fully answered your question(s) to your satisfaction,

I would appreciate you rating my service (hopefully Excellent/5 stars!) at the top of the screen.

KevinWhiteJA and other Appliance Specialists are ready to help you