How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
Type Your Appliance Question Here...
Rob is online now

He error on my Samsung heat pump tumble dryer, About 2

Customer Question

He error on my Samsung heat pump tumble dryer
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: About 2 years. Where will I find the model number? There is a sticker with a huge lot of numbers on it on the inside of the door but I don’t know what they mean.
JA: Do you plan on doing the work yourself?
Customer: If I can
JA: Anything else we should know to help you best?
Customer: No
Submitted: 7 months ago.
Category: Appliance
Expert:  Tim Cooke replied 7 months ago.
Hello, please could attach a photo of that label with all the numbers?
Customer: replied 7 months ago.
Not sure how to send photo on here. The first row of numbers is DV90H8000HW/EU
Customer: replied 7 months ago.
The second row is 06WL53AHA00315H
Customer: replied 7 months ago.
The dryer has not been working all that well lately and I have noticed some condensation at the top of the door when it finishes.
Customer: replied 7 months ago.
No reply to my question. I don’t wish to call.
Expert:  Tim Cooke replied 7 months ago.

I did reply to your question.

Please attach a photo - use the paper clip above the text box.