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JamesI
JamesI, Handyman
Category: Appliance
Satisfied Customers: 6115
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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I have a kenwood KSBSDIX16 and it stopped making ice a

Customer Question

Hi
i have a kenwood KSBSDIX16 and it stopped making ice a couple of months ago, have changed filter everything else works
Submitted: 7 months ago.
Category: Appliance
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 7 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Virtual-mod replied 7 months ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  JamesI replied 7 months ago.

Hi, thank you for choosing Just Answer, my name is***** am one of the experts. I see you raised the question some time ago, do you still require assistance?

Customer: replied 7 months ago.
still require assistance
Expert:  JamesI replied 7 months ago.

Are you still able to get cold water?

What symbols are shown on the display?

Customer: replied 7 months ago.
We can get cold water
When you press crushed or cubed ice the motor just churns away as no ice has been made
All the functions on the display panel work
Ice function is on
Just no ice being made
Expert:  JamesI replied 7 months ago.

Ok if you look at the the cube tray can you see water sitting in the tray and is there sign of any ice or frost building up?

Customer: replied 7 months ago.
No water in tray
No sign of ice or frost build up
Expert:  JamesI replied 7 months ago.

Ok its likely the inlet valve has failed, you would need to strip it down and check the valve is working easiest way is to swap over the hoses terminals with the side for cold water and see if the drinking water still works.

Expert:  JamesI replied 6 months ago.

Just wanted to follow up as I havent heard anything back for some time, do you require any further assistance or like me to recommend an appliance engineer?

Expert:  JamesI replied 6 months ago.

I havent heard back from you in some time is there anything else I can assist you with or are you happy for me to close the question?