Appliance Repair Questions? Ask a Technician for Answers ASAP
No it's not a scam but I have been off today for my son's birthday hence no reply until now. The site generates the phone call option it's not sent by me so I apologise for that.
Sounds like it has an issue with either the speed of filling or the speed of draining. Have a look at the following things.
Have a look at the bottom of the machine for a filter to unscrew and check for a blockage. As this is an integrated machine you may find you have to pull the plinth forward to access it.
If you look in the cupboards immediately next to it can you see where the hose connects for the water supply? It may have been turned down at the tap or the hose may be trapped or kinked.