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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3520
Experience:  18+ years experience as Appliance Tech.
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I bought Sharp Microwave oven with grill and convection from

Customer Question

I bought Sharp Microwave oven with grill and convection from Argos Derry Northern Ireland 2 years ago.Before Christmas after heating a dinner and closing the door, the oven tripped all the power in the kitchen. It continues to trip the power.As this is an expensive item, can it be repaired in Londonderry or is it just for the recycling centre
JA: Is your oven gas or electric?
Customer: A microwave oven +grill etc
JA: How long has this been going on with your oven? What have you tried so far?
Customer: Worked perfectly for two years and just started to short before Christmas.
JA: Anything else we should know to help you best?
Customer: Just need to know if these products should only last two years
Submitted: 6 months ago.
Category: Appliance
Expert:  KevinWhiteJA replied 6 months ago.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

I’m sorry to hear you're having trouble with your appliance; hopefully, we can get this resolved quickly.

Please provide its complete model number.

After how many seconds does it trip ?

Please IGNORE the AUTOMATED PHONE CALL request.

Customer: replied 6 months ago.
R-861M
Expert:  KevinWhiteJA replied 6 months ago.

Thanks for that.

After how many seconds does it trip ?

Customer: replied 6 months ago.
Immediately after resetting trip switch
Customer: replied 6 months ago.
Ok.
Expert:  KevinWhiteJA replied 6 months ago.

Thanks for that.

It seems there is a short in HV transformer, HV capacitor hence it trips almost immediately.

The parts will have to be checked and replaced.

The cost of repair will be around £180 including repair charges.

You may contact Sharp at 03330 143 055 and check with them if they provide fixed price repair.

If you have any further questions, don't hesitate to ask!

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Thank You!

Expert:  KevinWhiteJA replied 6 months ago.

Hi there, did that help ?

I still see the question is open so, wanted to check if all is good ?

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