Appliance Repair Questions? Ask a Technician for Answers ASAP
Hello, could you give a lot more detail about this problem?Where is the code?What is the code?What happened just before the code appeared?Can you still see the normal display?
I can't talk on the phone at the moment, but I can continue helping you on here.
I can't comment on what someone else is advising you. That isn't how this works.Let me know when you've completely finished doing what they're asking you to do, and I'll do my best to help you.Ignore the phone call offers - they are generated automatically.
I would reset the TV to factory settings.For your model, you should be able to do that as follows:
If you don't have an Input button on the TV, please tell me the exact model of your TV, and attach a photo of the buttons on the TV.
That's a very good photo - thank you.Could you also take a photo of the data label on the rear panel of the TV?
Thank you - I've just seen it.The model is a LC-49CFG6352K. Bear with me while I dig out the manual.
To reset the TV:Select Menu -> Settings -> Reset TV.
I don't understand. When I proposed doing a factory reset an hour ago, had you already done one at that stage?
Reset TV is the factory reset option.It resets the menus to factory settings and clears all the TV channels from the television.Yes I would unplug the Ethernet cable and all devices from USB ports and DVMI ports, then power off and on again, then attempt to reset the TV. When you select that option, exactly what does the TV do?
I'm running out of suggestions, and might have to conclude that you have a board fault.Has anyone attempted a firmware upgrade on this TV?
Passwords plural, or just one password?If it's doing the WiFi connection, then the password is the key for your WiFi network.
Have you succeeded in completing the setup?
Hello, how are you getting on with your TV?
It's a strange one. Have you tried calling Sharp Customer Support about it?
If they solve it, and you have time, I'd be grateful if you could let me know how it turns out. It feels to me like a software problem, so they might say that you have to replace the control board. But I'm hoping they have a more helpful answer.