How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1896
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

The timer on the drying cycle iof our Bosch Classixx Wash

This answer was rated:

The timer on the drying cycle iof our Bosch Classixx Wash and Dry is not moving. The machine spins and heats but doesn't stop or dry the clothes
JA: Do you know the model of your Bosch dryer? How old is it?
Customer: The E-Nr is WVP2402GB. FD 8307. I don't know how old the machine is at it was here when we moved in 2 years ago.
JA: The Appliance Technician can help you find the model number for your dryer; I'll connect you shortly. How long has this been going on with your Bosch dryer? What have you tried so far?
Customer: It only started last week. I havent tried anything yet except try different timings and temperatures.
JA: Anything else we should know to help you best?
Customer: The washer is still working OK, its just the timer doesn't move so nothing gets dry.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

I’m sorry to hear you're having trouble with your appliance; hopefully, we can get this resolved quickly.

Have you seen any error codes/flashing lights ?

Please IGNORE the AUTOMATED PHONE CALL request.

Customer: replied 8 days ago.
No flashing lights
Customer: replied 8 days ago.
OK

OK, the model number is ***** or WVP .... ?

Customer: replied 8 days ago.
I'm waiting

Please confirm if the model number is ***** or WVP .... ?

Customer: replied 8 days ago.
WVP

OK, can you attach an image of the control here ?

I am unable to find anything with wvp2402gb

Customer: replied 8 days ago.
Is this what you want?
Customer: replied 8 days ago.
Did you receive the photos?

Thanks for that, its WVF2402GB/01.

Please give me few minutes while I check the schematics

So there are two issues with the appliance:

1. Dryer Timer is stuck so the clockwork will need replacement.

2. Its heating however, not drying so one of the thermostat is faulty and will need replacement (likely the part shown in image below).

Please check this IMAGE.

Part#16589 is the thermostat (temperature regulator) and Part#181431 is the clockwork that will need replacement.

The cost of repair will be around £130 for parts + repair charges.

If you are willing to repair it yourself, you will have to unplug it and remove the top of the appliance.

Then access the parts to replace.

You may contact Bosch at 0344(###) ###-####to book repair.

If you have any further questions, don't hesitate to ask!

____________________________________________________________

If you're satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated.

Thank You!

KevinWhiteJA and 2 other Appliance Specialists are ready to help you