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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1910
Experience:  18+ years experience as Appliance Tech.
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My Neff dishwasher isn't working...it simply doesn't start

Customer Question

my Neff dishwasher isn't working...it simply doesn't start no sound of pump
JA: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle?
Customer: Make is Neff, type SM6P1F...the instructions I have are in French so I'm afraid I don't know how to run a diagnostic test cycle
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: don't think so
Submitted: 13 days ago.
Category: Appliance
Expert:  KevinWhiteJA replied 13 days ago.

Hi,

Welcome to Justanswer … my name is Kevin and I will help you today!

I’m sorry to hear you're having trouble with your appliance; hopefully, we can get this resolved quickly.

 

Have you seen any error codes/flashing lights ?

Please IGNORE the AUTOMATED PHONE CALL request.

Customer: replied 13 days ago.
no error codes it just doesn't start
Customer: replied 13 days ago.
model number: S51M53X5EU/40
Expert:  KevinWhiteJA replied 13 days ago.

It wont even start to fill ?

Have you tried to unplug it and plug it back after few minutes?

or tried different socket ?

Is it completely dead ?

Customer: replied 13 days ago.
The timer flashes, but the start button doesn't seem to do anything
Expert:  KevinWhiteJA replied 13 days ago.

OK, the water is turned on and drain pump is not blocked/clogged ?

Customer: replied 13 days ago.
It's not dead...I can't get to the socket so will just turn it off for a few minutes, will that work?
Expert:  KevinWhiteJA replied 13 days ago.

Yes, try that and let me know how it goes.

It stopped with water inside ?

Customer: replied 13 days ago.
It had a little water inside so I mopped it up and cleaned the filter
Customer: replied 13 days ago.
Turned it back on but still won't start...need to pop out back in 40 mins
Expert:  KevinWhiteJA replied 13 days ago.

OK, while its still unplugged, remove the mesh filter inside and clean it completely.

Then pull it out and remove the drain hose where it connects to house drain and ensure it is not clogged.

Now tip the dishwasher backwards by around 45 degrees so excess water drains off.

Then plug it back and let me know how it goes.

 

Expert:  KevinWhiteJA replied 12 days ago.

Hi there, did that help ?

I still see the question is open so, wanted to check if all is good ?

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