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JamesI, Handyman
Category: Appliance
Satisfied Customers: 6119
Experience:  I have repaired and maintained numerous items over the years, from fridges to freezers, radios to TV's.
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I received my fire today but part of it is broken, could you

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Hi I received my fire today but part of it is broken, could you just replace the part?
JA: What's the brand and model of your appliance? How old is it?
Customer: Just delivered today,
JA: How long has this been going on? What have you tried so far?
Customer: The cops that you put on top are smashed a bit.
JA: Anything else we should know to help you best?
Customer: Its the Gosford GOS20

Hi, thank you for choosing Just Answer, my name is ***** ***** I will help with your query today.

Where was the fire ordered from?

Customer: replied 7 months ago.
Costco on line
Customer: replied 7 months ago.
I just want the broken part replaced please
Customer: replied 7 months ago.
It’s the logs that go on
Customer: replied 7 months ago.
I don't need to talk about it
Customer: replied 7 months ago.
Customer: replied 7 months ago.
I don’t need to talk

Understood, this is known as the fuel bed.

As the fault is likely to be argued it was down to delivery (rather than malfunction) Dimplex wouldnt cover it under warranty, so unlikely to be able to send you a new fuel bed out.

You can certainly ask the warranty line opens at 8.30 tomororw their number is ***** 879 35 88.

For this reason I would suggest you contact the retailer (Costco) and get them to send you a new fire, when it arrives you can then just open the box and swap out the faulty part tap it back up and hand it back to the courier.

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