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Tim Cooke
Tim Cooke,
Category: Appliance
Satisfied Customers: 1304
Experience:  Owner at Self-employed
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WE HAVE A BOSCH FRIDGE KDR3701GB THE LIGHTS COME ON AND OFF

Customer Question

HI,WE HAVE A BOSCH FRIDGE KDR3701GB THE LIGHTS COME ON AND OFF WHEN DOOR IS OPED??ANY IDEA WHERE THE FAULT LIES?
JA: Hello. How can I help?
Customer: HI,WE HAVE A BOSCH FRIDGE KDR3701GB THE LIGHTS COME ON AND OFF WHEN DOOR IS OPED??ANY IDEA WHERE THE FAULT LIES?
JA: Hi. How can I help?
Customer: WE HAVE A BOSCH FRIDGE KDR3701GB THE LIGHTS COME ON /OFF AFTER THE DOOR IS OPENED.ANY IDEA WHERE THE FAULT LIES.WE HAVE REPLACED THE BULB ALREADY
JA: How old is your Bosch fridge?
Customer: ABOUT 10 YEARS BUT THERE IS NO OTHER PROBLEM
JA: How long has this been going on with your Bosch refrigerator? What have you tried so far?
Customer: ABOUT EIGHT WEEKS.FIRST OF ALL LIGHTS WERE NOT COMING THEN AFTER REPLACING THE BULB THIS PHENOMENON HAS STARTED
JA: Anything else we should know to help you best?
Customer: SORRY,CANNOT THINK OFF.MAY BE A SWITCH JUST AT THE UPPER FRAME OF THE FRIDGE WHICH MAKES CONTACT WITH THE DOOR ,MAY BE FAULTY
Submitted: 7 months ago.
Category: Appliance
Expert:  Tim Cooke replied 7 months ago.

Hello, could you restate the problem?

You say that the lights come on and off when the door is opened? How long do the lights remain on before going off? How many lamps are there?

Also, please could you avoid using capitals?

Customer: replied 7 months ago.
Sorry.Tks your message.Ligjts stay on for a very short time.There is only one lamp.
Expert:  Tim Cooke replied 7 months ago.
With the door open, if you operate the switch by hand, are you able to find a position where the light stays on?
Customer: replied 7 months ago.
No.Also,sometime light does not come at all.
Customer: replied 7 months ago.
Are we going to get an answer today?
Expert:  Tim Cooke replied 7 months ago.

In my opinion the switch is faulty. This one is compatible.

Expert:  Tim Cooke replied 7 months ago.

In my opinion the switch is faulty. This one is compatible.

Customer: replied 7 months ago.
pls note the Switch advised by you is not compatible.
Expert:  Tim Cooke replied 7 months ago.
I’ll rephrase: The switch is claimed by the retailer to be compatible.Please attach a photo of your switch, or the data label on the appliance.
Customer: replied 7 months ago.
Pls adv email address where to send the attachments?
Expert:  Tim Cooke replied 7 months ago.

You can attach a photo to your post here - look for the paperclip icon.

Customer: replied 7 months ago.
Attached photos of Specs and Switch
Customer: replied 7 months ago.
Specs
Expert:  Tim Cooke replied 7 months ago.

This appears to be the part in your photo.

Customer: replied 7 months ago.
Once again we have sent to [email protected] of the [email protected] of the light switch
Customer: replied 7 months ago.
we do we stand now?
Expert:  Tim Cooke replied 7 months ago.

I'm baffled by your two recent posts.
What does "[email protected] of the [email protected]" mean?

Did you see my post with a link to the component that looks like yours?
Here?

Customer: replied 7 months ago.
Pls note you is a typing mistake.It shud read you!
Since you wanted both the specs of the Fridge and the pic. Of the Light Switch,since both have been sent ,hence we would like to hear from you what to do next?
Expert:  Tim Cooke replied 7 months ago.

Actually, I wrote "photo of your switch, or the data label on the appliance", not and, but thank you.

I don't know if there's a server problem that's preventing you seeing my posts, but I'll try sending you the link a third time. Here it is:

https://www.espares.co.uk/product/es553729

Customer: replied 7 months ago.
Tim,can see link now leading to purchase of new light fitting.Tks
Next question is how to remove the existing fitting and install the new one?
Expert:  Tim Cooke replied 7 months ago.

The answer to that might have to wait until you get the new part, but I suspect you'll see a retaining tab on the new one - you can then work out hot to prise out the old one. You can leave this topic open until you get the new part and then I can continue to respond without you having pay another fee.

Customer: replied 7 months ago.
Ok thanks
Expert:  Tim Cooke replied 7 months ago.
Ok. Let me know if you need guidance when it arrives :-)
Customer: replied 7 months ago.
Ok At least we should be able to resolve the only question raised with just answer?
Expert:  Tim Cooke replied 7 months ago.
we should :-)