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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2944
Experience:  18+ years experience as Appliance Tech.
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Siemens induction hob EH6 TM11E. Ehatever I do the child

Customer Question

Siemens induction hob EH6 TM11E. Ehatever I do the child lock keeps appearing
JA: Is your Siemens hob gas or electric? How old is it?
Customer: electric 8 years ish
JA: How long has this been going on with your Siemens hob? What have you tried so far?
Customer: Just started yesterday. I have the original paper manual which suggests 1. Ress the key sign lit up on the hob which turns off the lock but it reappears when you switch on again. 2. Automatic child lock it say hob must be off and then press and hold the key sign - problem here is there is no key sign lit because the hob is oo
JA: Anything else we should know to help you best?
Customer: Sorry shhoud have been off
Submitted: 2 months ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 months ago.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Can you leave it unplugged for around 30 minutes and then try again.

Let me know how it goes.

Please IGNORE the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 2 months ago.
I left it unplugged all night with no joy
Customer: replied 2 months ago.
I have already left it unplugged overnight with no joy
Expert:  KevinWhiteJA replied 2 months ago.

OK, unfortunately it is the power board that is faulty and will need replacement.

Try this before you replace it:

Unplug it and then press every key (one at a time).

Then blow compressed air on the controls.

Let it remain unplugged for around 20 minutes then plug it back.

If the problem appears again power board will need replacement.

The cost of repair will be around £250.

If you have any further questions, don't hesitate to ask!

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Thank You!

Customer: replied 2 months ago.
Thank you for your prompt response, I am up a mountain, over 70 and self isolating for 12 weeks with no access to compressed air, unless a top end bicycle pump would work
Expert:  KevinWhiteJA replied 2 months ago.

Yeah that might work however, it is likely the board that will need replacement.

Expert:  KevinWhiteJA replied 2 months ago.

Hiya, did that help ?

I still see the question is open so, wanted to check if all is good ?

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