How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2342
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My Samsung washing machine no.we70fse2w4w/EU will not

This answer was rated:

My Samsung washing machine no.we70fse2w4w/EU will not operate and is showing the dE symbol?
JA: What happened just before your Samsung washer displayed this message?
Customer: A Uc symbol was show following the use of the machine
JA: How long has this been going on with your Samsung washer? What have you tried so far?
Customer: Operated fine up to this point.Tried shutting power supply to machine
JA: Anything else we should know to help you best?
Customer: Does this now require a replacement part?

Hi,

Welcome to Justanswer … my name is Kevin and I will help you today!

DE is door lock error, which indicates door is not closed or locked.

Try cleaning the door lock and then try again.

If still it wont work, try closing the door bit harder than usual.

If problem returns you will have to replace the door lock mechanism.

 

 

Please IGNORE the PHONE CALL request.

That is auto generated and not sent by me.

If you have any further questions, don't hesitate to ask!

 

____________________________________________________________

If you're satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated.

Thank You!

Hiya, did that help ?

I still see the question is open so, wanted to check if all is good ?

_____________________________________________________________________

If I have fully answered your question(s) to your satisfaction,

I would appreciate you rating my service (hopefully 5 stars!) from the top of this page.

Customer: replied 14 days ago.
Is it possible to purchase a replacement door lock?

Please CLICK HERE to buy the part, same URL also have a VIDEO which will give you an idea on how its replaced.

Do you have any other questions?

KevinWhiteJA and other Appliance Specialists are ready to help you