How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3327
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

I have a Grundig dishwasher that is stuck in demo mode and I

Customer Question

I have a Grundig dishwasher that is stuck in demo mode and I can't use it.
JA: What's the brand and model of your dishwasher? How old is it?
Customer: It is a Grundig, I don't know the model. It's about 4-5yrs old.
JA: The Appliance Technician can help you find the model number for your dishwasher; I'll connect you shortly. How long has this been going on with your dishwasher? What have you tried so far?
Customer: This is the model: GRUNDIG - GNF51030W Full-size Dishwasher - White
JA: Anything else we should know to help you best?
Customer: I don't think it is broken, just stick in demo mode, which my 3yo managed to turn on by pressing a bunch of buttons. I've tried it on and off at the plug but it just comes back on i demo mode.
Submitted: 3 months ago.
Category: Appliance
Expert:  canuck the pro replied 3 months ago.

Hi, my name is ***** ***** I have been in the home improvement and repair field for 20 years. I will be very glad to help you today. If you hold the power button for 5 seconds or so does that get it going?

Customer: replied 3 months ago.
No, nothing happens, it doesn't even notice the button is being pressed.
Expert:  canuck the pro replied 3 months ago.

Are you sure it is demo mode and not control lock?

Customer: replied 3 months ago.
pretty sure - it says 'demo mode' when it powers up. The it says 'welcome' and then goes through all the buttons.
Customer: replied 3 months ago.
How would I know if it is in control lock?
Expert:  canuck the pro replied 3 months ago.

If you hold the child lock key for 3 seconds or so does it get it going then or just lock it?

Customer: replied 3 months ago.
It doesn't do anything, it just keeps moving through the demo sequence.
Expert:  canuck the pro replied 3 months ago.

Try turning the power off to it then turn it back on then immediately hold the power button down for 5 seconds or so until you hear a chime.

Customer: replied 3 months ago.
It still just launches the demo sequence.
Customer: replied 3 months ago.
I've tried that quite a few times today, and a couple of times leaving the power off for over an hour.
Expert:  canuck the pro replied 3 months ago.

Press Settings Menu key for 3 seconds to
enter the "Settings Menu".
"Settings 3", "Settings 2", "Settings 1"
message will be displayed on the Display
Information line and 3 seconds later you
will be in the Settings Menu.

Customer: replied 3 months ago.
Which is the settings menu key?
Is it the arrows I use to select the wash programme usually?
Customer: replied 3 months ago.
If so, still nothing happens, it just keeps scrolling through the demo sequence.
Expert:  canuck the pro replied 3 months ago.

There is not a settings/menu key?

Customer: replied 3 months ago.
Not obviously to me, this is a picture of the control panel
Expert:  canuck the pro replied 3 months ago.

That is a different panel than in my manual. What does holding tray master for 3 seconds or so do?

Customer: replied 3 months ago.
Nothing it just keeps scrolling through the demo sequence...
Expert:  canuck the pro replied 3 months ago.

It seems I don't have the right documents for that. I will opt out and open to other experts.

Expert:  KevinWhiteJA replied 3 months ago.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Previous expert has opted out.

What happens if you press and hold the "Tray Master Function Key" for around 10 seconds ?

Please IGNORE the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 3 months ago.
Nothing, the demo sequence just continues to run.
Expert:  KevinWhiteJA replied 3 months ago.

OK, unplug it and plug it back after around 20 minutes.

Press and hold the START button, while holding the button unplug it and plug it back then after 10 seconds let go the button.

Let me know if this will reset the control.

Expert:  KevinWhiteJA replied 3 months ago.

Hiya, did that help ?

I still see the question is open so, wanted to check if all is good ?

_____________________________________________________________________

If I have fully answered your question(s) to your satisfaction,

I would appreciate you rating my service (hopefully 5 stars!) from the top of this page.