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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3573
Experience:  18+ years experience as Appliance Tech.
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My question is about a Samsung dryer. Can you help? It’s a

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My question is about a Samsung dryer. Can you help?
JA: What Samsung product do you have?
Customer: It’s a heat pump dryer DV9*K60
JA: What have you tried so far with your Samsung product?
Customer: The problem seems to be the condensed water sensor that comes on even when the tank is empty forcing the drying cycle to stop
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I have tried several different programs and they all stop when the same light comes on
Customer: replied 4 months ago.
See red light on the left hand side


Welcome to Justanswer … my name is ***** ***** I will help you today!

Have you tried cleaning the condenser and filter already ?

Please provide its complete model number from the label inside the door.

Please IGNORE the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 4 months ago.
Hi. Yes I have cleaned them both. The filter light is stubborn and often comes on, but the condenser light has only started coming in now and interrupts the cycle. It’s almost as if there is something blocking the water reaching the tank or the sensor itself is faulty. Is there any way to clear this without an engineer?

OK, please provide its complete model number

Customer: replied 4 months ago.
Is it DV9*K60?
Customer: replied 4 months ago.
This is the label inside the door

OK Thanks for that.

The model number is *****

Please give me few minutes to check schematics for this model.

Customer: replied 4 months ago.

Thanks for your patience.

Can you unplug it and pull it out.

Then remove the pump cover from the rear of the appliance.

Remove the hoses and clean them, make sure they are not clogged.

Then clean the pump completely, make sure its all dried in there.

Reconnect everything and plug it back.

It should work, let me know how it goes.

If you have any further questions, don't hesitate to ask!


If you're satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated.

Thank You!

Customer: replied 4 months ago.
Thanks Kevin. I will try that a bit later on

You are very welcome.

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