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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2203
Experience:  18+ years experience as Appliance Tech.
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I have a hotpoint washer/dryer with a door jammed. The

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Hi, I have a hotpoint washer/dryer with a door jammed. The handle is very loose. I have tried a few of the techniques online but can’t get to the lock externally. I have taken the lid off the machine but can’t figure out how the lock mechanism works manually. Can you advise please
JA: Do you know the model of your Hotpoint washer-dryer? How old is it?
Customer: 1 year old FDL 8640
JA: How long has this been going on with your Hotpoint washer-dryer? What have you tried so far?
Customer: since yesterday
JA: Anything else we should know to help you best?
Customer: coed through the door, card in lock, drain from the bottom and trying the lock internally

Hi,

Welcome to Justanswer … my name is Kevin and I will help you today!

Have you tried to pull the tab located next to the drain pump filter while opening the handle ?

Have you cleaned the drain pump filter ?

 

Please IGNORE the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 3 days ago.
Where is the DPF

It is located inside the bottom front panel.

 

Customer: replied 3 days ago.
I’ve pulled that out and cleaned it. There is a moving part in the middle of the filter is this the tab?
Customer: replied 3 days ago.
If so that doesn’t work

No, thats not the one.

Please check this USER MANUAL, page#11 and follow the instructions.

 

Customer: replied 3 days ago.
Tab on user manual not visible on my machine

Strange, please check this VIDEO and follow the instructions to open the door.

Remember, the door handle will need replacement after you are able to open it.

If you have any further questions, don't hesitate to ask!

 

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Thank You!

Hiya, did that help ?

I still see the question is open so, wanted to check if all is good ?

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Customer: replied 2 days ago.
Hi no luck. Hotpoint are sending an engineer on the 6th with a replacement lock. Nightmare

OK, I understand.

Do you have any other questions regarding this appliance?

 

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 2 days ago.
No thanks. Happy to close