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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2268
Experience:  18+ years experience as Appliance Tech.
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Our Neff Dishwasher starts the programme but after running

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Our Neff Dishwasher starts the programme but after running for approximately 4 / 5 minutes it stops.
JA: Do you know the model of your Neff dishwasher? How old is it?
Customer: It is 10 years old and fully integrated.
JA: How long has this been going on with your Neff dishwasher? What have you tried so far?
Customer: I have tried all the programmes and at first a week ago I could get it to work occasionally, now it will do the same thing on every programme.
JA: Anything else we should know to help you best?
Customer: I’m in front of the dishwasher now and as I don’t have a manual I ‘m not sure what all the lights mean

Hi,

Welcome to Justanswer … my name is Kevin and I will help you today!

Please provide its complete model number

 

Please IGNORE the PHONE CALL request.

That is auto generated and not sent by me.

 

Customer: replied 9 days ago.
Not able to as the label is no longer readable
Customer: replied 9 days ago.
So what should I do now? I agreed a payment of £16 and now it is not happening

Without the information requested in my first/previous response, I can only give you a general answer, but I hope this helps.

The heating element kicks in at around 5 minutes into program.

So when dishwasher starts, control detects element is not working hence, it stops.

You will have to replace the heating element.

The cost of repair will be approx £180 including repairs (based on the model number).

The phone call request amount will be refunded as it has not been accepted yet.

If you have any further questions, don't hesitate to ask!

 

____________________________________________________________

If you're satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated.

Thank You!

Customer: replied 9 days ago.
Thanks, I know Neff cannot repair at this moment because of the Corona Virus, so I will have to manage without the dishwasher

You are very welcome.

Sorry about the bad news.

Please click on STARS (*****) from top of this page so, we can close this.

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