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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2340
Experience:  18+ years experience as Appliance Tech.
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We have a problem with our Zanussi double overn model

This answer was rated:

hello, we have a problem with our Zanussi double overn model ZOD370X
JA: Is your Zanussi oven gas or electric? How old is it?
Customer: the bottom oven only works to about 50 degrees
JA: How long has this been going on with your Zanussi oven? What have you tried so far?
Customer: it started last evening the oven is 10 years old
JA: Anything else we should know to help you best?
Customer: dont think so the top oven and grill still work well i noticed a flash in the bottom oven and an unhealthy noise and then it stopped working properly
Customer: replied 15 days ago.
are you there?
Customer: replied 15 days ago.
?

Hi,

Welcome to Justanswer … my name is Kevin and I will help you today!

Do you hear the fan ?

The element appears fine ?

 

Please IGNORE the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 15 days ago.
not sure about the fan
Customer: replied 15 days ago.
would u like me to check and the light too?

Sure, please check and let me know.

If you ask a follow‑up question and I do not respond immediately, it is because I am temporarily unavailable.

I promise to respond as soon as I return.

 

Customer: replied 15 days ago.
the fan and the light both work
Customer: replied 15 days ago.
the problem is lack of heat in the oven

OK, Thanks for checking.

Please check this IMAGE (part#3A is Main Oven thermostat).

When everything works fine however, it won't heat the thermostat is faulty and will need replacement.

If you can unplug the appliance and pull it out, then remove the rear panel and the control panel.

Test this part with a multimeter, also test part#3D with a multimeter.

Replace the faulty part.

Let me know how it goes.

If you have any further questions, don't hesitate to ask!

 

____________________________________________________________

If you're satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated.

Thank You!

Customer: replied 15 days ago.
who do i ask to do this work?

You may contact Zanussi at 03445 610506 to book repair.

 

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 15 days ago.
thank you

OK!!

You are very welcome.