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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2220
Experience:  18+ years experience as Appliance Tech.
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THE DRUM ON MY TUMBLE DRYER IS NOT TURNING? DRVT 71W. CAN'T

This answer was rated:

GOOD MORNING,
JA: Hello. How can I help?
Customer: THE DRUM ON MY TUMBLE DRYER IS NOT TURNING?
JA: What's the brand and model of your dryer? How old is it?
Customer: DRVT 71W. CAN'T REMEMBER HOW LONG I HAVE HAD IT. I WOULD GUESS AT LEAST 10 YEARS.
JA: How long has this been going on with your dryer? What have you tried so far?
Customer: ONLY HAPPENED THIS MORNING. TRIED TAKING OFF THE FRONT PANEL BUT IT WON'T COME FREE.
JA: Anything else we should know to help you best?
Customer: NO, I DON'T THINK SO.

Hi,

Welcome to Justanswer … my name is Kevin and I will help you today!

Have you seen any errors/flashing lights ?

 

Please IGNORE the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 4 days ago.
No errors or flashing lights.

Thanks for that.

Can you unplug the appliance and pull it out.

Then remove the top off the dryer and check if BELT is intact.

If it is worn out or broken you will have to replace it.

Let me know how it goes.

Customer: replied 4 days ago.
Thank you.

You are very welcome.

Customer: replied 4 days ago.
Hi, I have now managed to free up the drum and can move it manually The problem I think may be the on off button. No light illuminates on the button and it sticks in when I depress it?

OK, if the belt is intact and on/off light wont come on, you will have to replace the control board.

 

Customer: replied 4 days ago.
Just ordered a new machine! Not worth spending money on this old piece of kit. Thanks for your help and have a good day.

You are very welcome.

Good Luck.

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