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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2266
Experience:  18+ years experience as Appliance Tech.
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My tv has fused off and it has a burning smell, Toshiba

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Hi my tv has fused off and it has a burning smell
JA: What's the brand and model of your appliance? How old is it?
Customer: Toshiba 43u2963db i literally just plugged it in and turnt it on and then it went off and has a burning smell won’t then back on again
JA: How long has this been going on with your Toshiba appliance? What have you tried so far?
Customer: I tried plugging it in to a different socket It’s still not coming on it’s a new tv
JA: Anything else we should know to help you best?
Customer: No that’s it

Hi,

Welcome to Justanswer … my name is Kevin and I will help you today!

Was there a power surge ?

How old is it ?

 

Please IGNORE the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 8 days ago.
It’s a brand new tv it’s to shiva Dolby vision. I just took it out of the box plugged it in I was trying to connect it to my WiFi and as soon as I did it went off and made a noise like a spark
Customer: replied 8 days ago.
There’s a burning smell aswell

OK, you should contact the manufacturer and get it replaced.

As it is dead, the power board seems to be faulty.

If you have any further questions, don't hesitate to ask!

 

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Thank You!

Hiya, did that help ?

I still see the question is open so, wanted to check if all is good ?

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Customer: replied 8 days ago.
Is that normal for it to be dead even tho it’s brand new already ?

The burning smell should not be there as its brand new.

You have already tried different socket so if it was not manufacturer fault, it would have worked.

Please let me know if you have more questions regarding this TV ?

 

Customer: replied 8 days ago.
Okay thank you
Customer: replied 8 days ago.
For your help

You are very welcome.

Please click on STARS (*****) from top of this page so, we can close this.

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