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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3339
Experience:  18+ years experience as Appliance Tech.
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I have a Hotpoint Ultima W640 washing machine and I put a

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Hi. I have a Hotpoint Ultima W640 washing machine and I put a load of washing on this morning. The electrical circuit it is on tripped part way through the wash and now it will not finish the cycle. The door will open, there is water in the machine, I can cancel the programme and choose a different one. When I press 'START' though it looks like it is going to work but sits there showing just the time for the programme to run and then the screen starts flashing 'door'.
JA: Is your Hotpoint washer top or front loading? How old is it?
Customer: Front loading. It's probably 10 years old.
JA: How long has this been going on with your Hotpoint washer? What have you tried so far?
Customer: Just today. I've tried turning it off and on, unplugging it at the mains and leaving for over half an hour, shutting the door more firmly.
JA: Anything else we should know to help you best?
Customer: No


Welcome to Justanswer … my name is ***** ***** I will help you today!

It seems the door lock mechanism has failed hence, it tripped and even with water inside you were able to open the door.

Please provide its complete model number from the label inside the door.

Please IGNORE the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 3 months ago.

Sorry thats an incorrect number.

Customer: replied 3 months ago.
I can't see another number. It's a Hotpoint Ultima WT640 1400 spin
Customer: replied 3 months ago.
Looks like this

Yes, Thanks for that.

WT640 is correct model number.

Please check this IMAGE (part#210 is the door interlock).

The door interlock is faulty and will need replacement.

Control detects door is open due to faulty interlock hence, it wont either start the cycle or the wash cycle will keep on stopping.

The part is available HERE for £16 + repair charges.

If you have any further questions, don't hesitate to ask!


If you're satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated.

Thank You!

KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 3 months ago.
Ok. Thanks Kevin.

You are very welcome.