How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 19358
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Type Your Appliance Question Here...
Daniel is online now

My parents have a new smeg oven and the lights etc turn on,

This answer was rated:

Hello. my parents have a new smeg oven and the lights etc turn on, but it does not heat up.
JA: Is your Smeg oven gas or electric?
Customer: electric
JA: How long has this been going on with your Smeg oven? What have you tried so far?
Customer: It is brand new. It was installed today. The person who installed it tested it. It has been happening ever since. My mother thinks she heard a bell go so they are not sure if it is something to do with the timer.
JA: Anything else we should know to help you best?
Customer: That is everything.



Can you post the model number please.



Customer: replied 2 day ago.
it is SF64M3TVS
Customer: replied 2 day ago.
I do not need call me. I am happy typing.

Thanks for that.


If you look at the dial on the far left this is the timer.

Is the knob set to the picture of the hand?

Customer: replied 2 day ago.
just checking
Customer: replied 2 day ago.

Thats why its not working.


Turn the dial to the hand as this is manual mode and then see if the oven works from there.

Customer: replied 2 day ago.
okay hang on
Customer: replied 2 day ago.
no no heat

Which oven have you set it to?


Is it the fan setting or the convection setting?

Customer: replied 2 day ago.
I think that was the problem as well. He has now just put it on the fan and it is heating up. Thank you!!

Ok hopefully that will be fine as on this you need to select the fan setting then turn the thermostat on for it to work.

Daniel and other Appliance Specialists are ready to help you
Customer: replied 2 day ago.
Yes all working now. Thank you so much. Have a great evening.