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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3039
Experience:  18+ years experience as Appliance Tech.
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Please, American Kenwood fridge freezer, KSBSDIX16, MAK made

This answer was rated:

please
JA: What's the brand and model of your appliance? How old is it?
Customer: American Kenwood fridge freezer
JA: How long has this been going on with your Kenwood refrigerator? What have you tried so far?
Customer: KSBSDIX16
JA: Anything else we should know to help you best?
Customer: MAK made 3years last month
Customer: replied 18 days ago.
Hi there

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

It seems your question got cut off.

What is going on with your fridge freezer ?

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 18 days ago.
The freezer seems not working

The fridge part is working fine ?

Any errors/flashing lights ?

Customer: replied 18 days ago.
American fridge freezer
Customer: replied 18 days ago.
KSBSDIX16
Customer: replied 18 days ago.
Made 3years last month I got it
Customer: replied 18 days ago.
You there

Yes still here, did you get my last message:

Have you seen any errors/flashing lights ?

Customer: replied 18 days ago.

OK which lights are flashing or what is the error code ?

When you say freezer not working has it defrosted now ?

Do you hear any noises when freezer is running ?

Customer: replied 18 days ago.
Flashing drop water icon
Customer: replied 18 days ago.
Hello

OK, it seems you are either not getting my complete messages or you need to refresh this page.

When you say freezer not working has it defrosted now ?

Do you hear any noises when freezer is running ?

Customer: replied 18 days ago.
Hello again
Customer: replied 18 days ago.
Amyone
Customer: replied 18 days ago.
Anyone I meant to be able to help

OK, try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back and wait for another 4-8 hours.

The problem should be resolved.

However, if the issue appears again you will have to test/replace the temperature sensor (thermostat) and/or defrost heater/element; the issue should be resolved.

Customer: replied 18 days ago.
Need your help

Of course that is what I am doing however, it seems you are not getting my messages ?

Customer: replied 18 days ago.
Who do I contact if it does not working and needs to be repaired

You can write back here if it wont work.

Customer: replied 18 days ago.
Ok thanks

You are very welcome

Hiya, did that help ?

The question is still open so, wanted to check if all is good ?

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