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David McCready
David McCready, Customer Service
Category: Appliance
Satisfied Customers: 151
Experience:  Owner at Self Employed
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My AEG cooker hood isn’t working. It trips out the

Customer Question

My AEG cooker hood isn’t working. It trips out the electricity supply. I have cleaned the filters.
JA: Do you know the model of your AEG appliance? How old is it?
Customer: Model X69453MVO UK
JA: How long has this been going on with your AEG appliance? What have you tried so far?
Customer: Initially a few weeks ago after I cleaned it thoroughly the warning light would not go out. I continued using it ok, but a week or so ago it tripped out. So I cleaned it thoroughly again. But this time the light did not come on at all and it tripped out straight away.
JA: How long has this been going on with your AEG lighting? What have you tried so far?
Customer: As I said a couple of weeks. So have not used it.
JA: Anything else we should know to help you best?
Customer: No. Grateful for your help on what might be causing this. Thanks.
Submitted: 18 days ago.
Category: Appliance
Expert:  David McCready replied 18 days ago.

Hi my name is***** am here to help. Do you know the PNc model of the AEG cooker hood?

Customer: replied 18 days ago.
Where will I find that?
Expert:  David McCready replied 18 days ago.

Ok are you able to look behind the filters it should be there

Customer: replied 18 days ago.
PNC is###-##-####
Customer: replied 18 days ago.
Expert:  David McCready replied 18 days ago.

Ok there should be two more numbers at the end 00/01/02 ?

Customer: replied 18 days ago.
No, the only other numbers are Serial No 140 00 209
Customer: replied 18 days ago.
It was installed in 2011 if that helps.
Customer: replied 18 days ago.
Hello?
Expert:  David McCready replied 18 days ago.

HI sorry I was called away. Will you be carrying out any repairs yourself, if so do you have a multimeter?

Customer: replied 18 days ago.
No, I just want advice on what the fault might be, before spending a lot of money on fallout or replacement. Thanks.
Customer: replied 18 days ago.
Meant fallout.
Customer: replied 18 days ago.
No fallout.
Customer: replied 18 days ago.
What is wrong with this computer. Fallout.,
Customer: replied 18 days ago.
CALLOUT
Customer: replied 18 days ago.
Can we pick this up tomorrow please?
Expert:  David McCready replied 18 days ago.

Ok the parts for this cooker hood are expensive the motor is £202, if it is the PCB that is £193. But AEG will callout and repair for £140. I have attached the link I would recommend calling them to repair

https://www.aeg.co.uk/support/repairs/

Customer: replied 18 days ago.
Thanks a lot.
Expert:  David McCready replied 18 days ago.

Ok if you can rate my assistance at the top of the page that would be great. Thank you