How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3035
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

Our freezer model TFF 577APW has stopped working and is

This answer was rated:

our freezer model TFF 577APW has stopped working and is almost defrosted. No lights are showing and the socket works. The plug is intef=gral and cannot be opened.
JA: Who makes your freezer? How old is it?
Customer: BEKO ?? 6 years old?
JA: How long has this been going on with your Beko freezer? What have you tried so far?
Customer: just noticed it. What can I try? Ive put the plug into a different socket and it still doesn't work. Te electrical circuit is working.
JA: Anything else we should know to help you best?
Customer: I can't think of it

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Have you seen any flashing lights?

Is it completely dead ?

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 17 days ago.
completely dead

OK, Try this:

Leave it unplugged and empty with door open for around 40 minutes.

Then plug it back and wait for another 15 minutes.

Let me know if there is any difference or still its completely dead.

Hiya, did that help ?

The question is still open so, wanted to check if all is good ?

Hiya, did that help ?

The question is still open so, wanted to check if all is good ?

_____________________________________________________________________

If I have fully answered your question(s) to your satisfaction,

Please click on STARS (*****) from top of this page so, we can close this.

KevinWhiteJA and 2 other Appliance Specialists are ready to help you