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David McCready
David McCready, Customer Service
Category: Appliance
Satisfied Customers: 151
Experience:  Owner at Self Employed
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HINGES ON MY dIPLOMAT OVEN. THE HINGES HAVE ARRIVED BUT ARE

Customer Question

I AM REPLACING HINGES ON MY dIPLOMAT OVEN. THE HINGES HAVE ARRIVED BUT ARE IN THE LOCKED POSITION. HOW DO I UNLOCK TO FIT..
JA: Is your Diplomat oven gas or electric? How old is it?
Customer: ELECTRIC.. 15 YEARS OLD. IVE REMOVED THE OLD HINGES BUT AS I SAY, THE REPLACEMENTS WILL NOT OPEN.
JA: How long has this been going on with your Diplomat oven? What have you tried so far?
Customer: THE OVEN DOOR WILL NOT CLOSE. IVE REMOVED THE OLD HINGES AND THEY ARE OBVIOUSLY NO GOOD.
JA: Anything else we should know to help you best?
Customer: NO. I KNOW HOW TO FIT THE HINGES.
Submitted: 17 days ago.
Category: Appliance
Expert:  David McCready replied 17 days ago.

HI my name is***** am here to help. Do you know the model number of your oven, it will help me to explain what to do.

Customer: replied 17 days ago.
It’s a Diplomat AHY4401. I can see how to fit them but I’m sure they are in the closed position and I can’t open them.
Expert:  David McCready replied 17 days ago.

HI okay I am just getting the details, they are possibly stuck in a transit position for delivery. I will just get more details.

The call request is automatic and will cost more money I dont think you need a call just yet.

Expert:  David McCready replied 17 days ago.

HI okay I have posted a video which shows how to unlock similar hinges.

https://www.youtube.com/watch?v=-2UMmGOoRr0

Do these hinges match your oven?

Customer: replied 17 days ago.
brilliant, identical hinges. Thanks a lot.
Customer: replied 17 days ago.
what a brilliant service. many thanks
Expert:  David McCready replied 17 days ago.

Hi if you are satisfied please rate my answer. If you need any more help please let me know

Customer: replied 17 days ago.
I would give the highest rating without a doubt
Expert:  David McCready replied 17 days ago.

HI the rating is at the top of the page, thanks you.