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David McCready
David McCready, Customer Service
Category: Appliance
Satisfied Customers: 112
Experience:  Owner at Self Employed
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We have just had the bosch refrigerator delivered and trying

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we have just had the bosch refrigerator delivered and trying to assemble it i am haveing problems with the rear legs , they are not coming out and appear stuck . Wee bit aftraid to try too much force briaN
JA: Do you know the model of your Bosch fridge? How old is it?
Customer: HOLD A MINUTE all it says on the manual is Bosch Kur
JA: What have you tried so far with your Bosch refrigerator?
Customer: trying to assemble the legs .. The front ones are no problem its the rear ones which have a different set up
JA: Anything else we should know to help you best?
Customer: only the legs unable to get it up and running

Hi my name is***** am here to help. Can you advise the Enr number of your fridge, it will be on the inside around the salad drawer.

Customer: replied 9 days ago.
hi the numbers i can see are 01171
kurr15a

Ok the numbers should have a GB near the end then / and a couple more numbers.

Are you able to send a photo of the label?

Customer: replied 9 days ago.
yep will do
Customer: replied 9 days ago.
kur15A50GB\05

Ok I am just getting the details. The call message is auto generated but may not help at this stage.

Customer: replied 9 days ago.
ok many thanks

Ok I have the details of the fridge here.

To raise and lower the rear legs Bosch have installed the adjustment at the front. You should be able to see the adjustment screws at the front of the fridge just beside the front legs.

You were right not to try and turn the legs as this can damage the mechanism.

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Hi were you able to locate the adjustment screws, you may need to remove the grill at the bottom first.

Customer: replied 9 days ago.
Hi Dave just looked and i cant see any adjustment screws on the front

Ok have you removed the little grill.

Customer: replied 9 days ago.
yep and nothing there i have a photo

Ok can you attach a photo. Also did you get additional fixtures with the fridge (screws etc)?

Customer: replied 9 days ago.
whats your number

Hi you can attach a photo on here using the paper clip .

Customer: replied 9 days ago.
yeh plastic ?

Ok are you able to attach the photo?

Customer: replied 9 days ago.
dave sorry i dont know how to do that

Ok what screws and other pieces did you get with the fridge were there any rods with it?

I have attached the instructions if you look at these and diagram 3 - 4b

HI does this help?

Customer: replied 9 days ago.
Thanks Dave will have to get someone in to do it I think
Many thanks fir your helpBrian

Ok if you were happy with my assistance a rating would be appreciated.

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Customer: replied 9 days ago.
No problem