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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2992
Experience:  18+ years experience as Appliance Tech.
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My our, Our fridge freezer is faulty.The freezer isn't

This answer was rated:

My our
JA: What's the brand and model of your product?
Customer: Our ***** ***** fridge freezer is faulty.The freezer isn't freezing. The model number is *****
JA: What have you tried so far?
Customer: Turning it off and on, and resetting it to eco mode. Have emptied its contents
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back and wait for another 4-8 hours.

The problem should be resolved.

However, if the issue appears again you will have to test/replace the temperature sensor (thermostat) and/or defrost heater/element; the issue should be resolved.

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

If you have any further questions, do not hesitate to ask!

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