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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3019
Experience:  18+ years experience as Appliance Tech.
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Our machine is about 20 years old, so this may not be

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Hi, our machine is about 20 years old, so this may not be repairable. The drum seems to have come loose from its bearings, and was making awful grinding noises. The wash was full of gritty fragments, and the drum will not turn freely.
JA: What's the brand and model of your appliance?
Customer: It's Bosch Maxx WFL 2000
JA: How long has this been going on with your Bosch appliance? What have you tried so far?
Customer: It's only just occurred - I cancelled the wash cycle, drained the machine, and emptied the washing.
JA: Anything else we should know to help you best?
Customer: Only that it has served us well for 20 years..

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Have you seen any error codes/flashing lights?

It starts making the noise as soon as the drum starts rotating ?

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 14 days ago.
There are no warning lights visible. The cycle starts as normal, but as soon as the drum starts to turn, it is very noisy, and only just managing to turn. I switched it off right away, sounds painful!

OK, Thanks for that.

I am afraid the bearing replacement costs a lot because of time taken and looking at the age of appliance it is best to buy new one then to spend like £300 on repairs.

If you have any further questions, do not hesitate to ask!

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Customer: replied 14 days ago.
Thanks very much, that's what I suspected. Thanks for your help!

You are very welcome.