Appliance Repair Questions? Ask a Technician for Answers ASAP
Welcome to JustAnswer. I would like to try to help you. I am an expert from Germany working with language translation program seems to be this regarding I ask for your understanding. Telephone service is provided automatically by the system. Just ignore it. I cannot make a phone call.
We are manufacturer independent experts who answer technical questions.
Can you tell me the make and model number? You can also send me a photo of the washing machine control panel and display. Photos can be found in the bottom right hand corner of the text box with attachments.
What happens when you start the spin and drain program? Does the drum rotate?
I also ask you for a little patience. We have too many questions. Therefore it sometimes takes time until we answer.
Do you still have questions? I'm waiting to hear back. Greetings Erdal
I asked you if the drum rotates when it is adjusted during spinning? Does the drum rotate?
Okay, is it spinning really fast on the spin or just slow?
Okay then the engine is fine. Then it could be a faulty pump or a blocked drain hose. If the pump turns too slowly or the drainage hose is not correctly positioned or blocked, it can also lead to its failure. Have you checked the filter and pump below?
If you have checked everything and you say everything works then unfortunately the control board is defective. If such a failure occurs, either the motor or the pump is not working. But if you say that the pump is also ok then the control board really remains which can work faulty.
To 80-90 % the pump is always difficult to operate or defective.
Do you still have questions?
All right, I wish you the best of luck. Thank you and have a good evening. Stay well.