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KevinWhiteJA, Home Appliance Technician
Category: Appliance
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Experience:  18+ years experience as Appliance Tech.
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I have a samsung ecobubble wf80f5eow4w/eu washer. It has

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I have a samsung ecobubble wf80f5eow4w/eu washer. It has stopped working and I don't know why it drained all the water away but the drum won't turn. I don't know if it has carbon brushes as I can't find any online ?
JA: How long have you had your WF80F5EOW4W?
Customer: 6 years
JA: What have you tried so far with your Samsung product?
Customer: I haven't opened it up as I wanted to see if I could get the brushes 1st I've tried putting different settings on the control panel looks like its going through the motions it just doesn't turn
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: No thank you
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Have you seen any error codes/flashing lights?

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 1 year ago.
No none

OK, so what exactly happens if you start it?

It starts and wont even fill with water and drum wont turn at all ?

Or it does fill and drum wont turn ?

Customer: replied 1 year ago.
It fills but the drum never moves

OK and are you sure this is correct model number:

wf80f5eow4w/eu

Customer: replied 1 year ago.
it is

OK and have you checked if belt is intact ?

Please let me know how it goes or if you need any assistance to check if belt is intact.

KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5597
Experience: 18+ years experience as Appliance Tech.
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