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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5596
Experience:  18+ years experience as Appliance Tech.
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I have cleared the blockages from the pipework and have

Customer Question

I have cleared the blockages from the pipework and have unplugged the machine to see if it would reboot but anti drain warning light and alarm still sounds. Any ideas?
JA: What's the brand and model of your lighting? How old is it?
Customer: Electrolux EWN 14991W Washing Machine
JA: How long has this been going on with your Electrolux lighting? What have you tried so far?
Customer: just started this morning. I have already unclogged the pipework
JA: Anything else we should know to help you best?
Customer: no
Submitted: 1 year ago.
Category: Appliance
Expert:  KevinWhiteJA replied 1 year ago.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Have you seen any error codes/flashing lights?

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 1 year ago.
Hi Kevin - can you call me ?
Expert:  KevinWhiteJA replied 1 year ago.

I am afraid, at the moment I am not available for calls.

If you want assistance via phone only then please let me know; I will opt out so someone else can call you.

Customer: replied 1 year ago.
The anti floodin system has been activated. We have cleared all drains now so how do we re-set machine please
Customer: replied 1 year ago.
OK we can communicate this way. Will you get back about re-setting machine please?
Expert:  KevinWhiteJA replied 1 year ago.

OK, you will have to unplug the appliance and pull it out.

With the drain pump filter removed, tip it forwards by around 45 degrees so excess water drains off from the base.

Then reconnect everything and try again, let me know how it goes.

Customer: replied 1 year ago.
Ok it functioned and we put the load o spin and all the water came out from beneath the machine!!
Customer: replied 1 year ago.
Are you there a Kevin?
Expert:  KevinWhiteJA replied 1 year ago.

OK, is it working now ?

Customer: replied 1 year ago.
No it must have an interior blockage. It works and as soon as water needs to drain out the flood prevention system kicks in again and alarm goes
Expert:  KevinWhiteJA replied 1 year ago.

OK, can you unplug it and pull it out.

Then lay it against the wall or on its side and clean the base, make sure it is completely dry.

Then remove the inlet hose and clean it completely.

After this reconnect everything and plug it back.

Let me know how it goes.

Customer: replied 1 year ago.
Any suggestions now Kevin?
Expert:  KevinWhiteJA replied 1 year ago.

Yes have you received my previous message ?

Expert:  KevinWhiteJA replied 1 year ago.

Hiya, did that help ?

The question is still open so, wanted to check if all is good ?

_____________________________________________________________________

If I have fully answered your question(s) to your satisfaction,

Please click on STARS (*****) from top of this page so, we can close this.

Expert:  KevinWhiteJA replied 1 year ago.

Hiya, did that help ?

The question is still open so, wanted to check if all is good ?

_____________________________________________________________________

If I have fully answered your question(s) to your satisfaction,

Please click on STARS (*****) from top of this page so, we can close this.