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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5626
Experience:  18+ years experience as Appliance Tech.
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My fridge freezer has always said -21 03 for the temperature

Customer Question

Hi... my fridge freezer has always said -21 03 for the temperature of the fridge and freezer but for the past couple days it has been sayin -07 02... ive made sure the doors are closed and nothing is in the way or stopping it but the temperature keeps goin down and doesn’t go passed -07 02
JA: What's the brand and model of your fridge?
Customer: it’s a Siemens and where wood I find the model number
JA: The Appliance Technician can help you find the model number for your refrigerator; I'll connect you shortly. How long has this been going on with your Siemens refrigerator? What have you tried so far?
Customer: The last 2 days and I’ve checked the 3 buttons as the top and made sure the seal is connected to the door wen it’s closed and the draws are sat properly before closing but nothing it helping it come back up to Temperature
JA: Anything else we should know to help you best?
Customer: no
Submitted: 1 year ago.
Category: Appliance
Expert:  KevinWhiteJA replied 1 year ago.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back and wait for another 4-8 hours.

The problem should be resolved.

However, if the issue appears again you will have to test/replace the temperature sensor/thermostat/thermal fuse and/or defrost heater/element; the issue should be resolved.

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

If you have any further questions, do not hesitate to ask!

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If you are satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated.

Thank You!

Expert:  KevinWhiteJA replied 1 year ago.

Hiya, did that help ?

The question is still open so, wanted to check if all is good ?

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If I have fully answered your question(s) to your satisfaction,

Please click on STARS (*****) from top of this page so, we can close this.