Appliance Repair Questions? Ask a Technician for Answers ASAP
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Can you test the heat pump with a multimeter ?
Please DO NOT ACCEPT the PHONE CALL request.
That is auto generated and not sent by me.
It is more likely the heater that is faulty then the control.
You can unplug it and pull it out.
Then remove the side and bottom panels.
Check this VIDEO to get an idea on how its done.
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Let me know how it goes.