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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5597
Experience:  18+ years experience as Appliance Tech.
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I found lots of horrible black gunge inside the rubber ring

Customer Question

I found lots of horrible black gunge inside the rubber ring of the washer. I have tried to clean it quite a bit but I dont understand how it all accumulated there. I can't seem to open the little door on the outside to see how it should clean the inside
JA: Is your washer top or front loading? How old is it?
Customer: Yes its front loading - I cant remember how old it is. its not new
JA: How long has this been going on with your washer? What have you tried so far?
Customer: This is the first time I have noticed this
JA: Anything else we should know to help you best?
Customer: I dont know how to keep it clean. I cannot find the manual with operating instructions
Submitted: 1 year ago.
Category: Appliance
Expert:  KevinWhiteJA replied 1 year ago.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Please provide its make and complete model number (from the label/rating plate inside the door)

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 1 year ago.
Sorry cant open door to drum as i put some water in to help clean the drum. Or do you mean the little door on the machine -I'm afraid I can't open it - its stuck. Is it supposed to open ?
Expert:  KevinWhiteJA replied 1 year ago.

OK, can you provide the make (brand name) of the appliance ?

Customer: replied 1 year ago.
Zanussi
Expert:  KevinWhiteJA replied 1 year ago.

Can you attach an image of the control here please ?

Customer: replied 1 year ago.
I'm sorry but what do you mean about image of control?
Expert:  KevinWhiteJA replied 1 year ago.

As there is no model number so an Image of the control will help.

That ways I can tell you how to reset it to open the door.

Customer: replied 1 year ago.
How do I send an image of the control?
Expert:  KevinWhiteJA replied 1 year ago.

If you are on a computer, use the blue document with up arrow symbol by the SEND to load Images/Photos/Pictures.

You have to write a word in the message box like "Pic 1"

then choose only ONE picture then send.

It will not let you do several at once.

Customer: replied 1 year ago.
What do you want a picture of ? I don't have a picture of the machine
Expert:  KevinWhiteJA replied 1 year ago.

Without the information requested in my first and previous response, I can only give you a general answer, but I hope this helps.

Press and hold the START button and button to the left of it.

Whilst holding these buttons unplug it and plug it back.

Then turn it back off and turn it back on.

Then let go off the buttons and try to open the door, let me know how it goes.

Customer: replied 1 year ago.
I'm sorry I can open the round door to the washing machine now that it has stopped washing
Expert:  KevinWhiteJA replied 1 year ago.

OK please provide its model number

Customer: replied 1 year ago.
model number ZWF16581W
Expert:  KevinWhiteJA replied 1 year ago.

Thanks for the model number.

This time after wash was completed did you notice same black gunge inside ?

Expert:  KevinWhiteJA replied 1 year ago.

Hiya, did that help ?

The question is still open so, wanted to check if all is good ?

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