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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5597
Experience:  18+ years experience as Appliance Tech.
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Im trying to do a wash but i keep getting a key symbol on

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hi. im trying to do a wash but i keep getting a key symbol on the digital panel and i cant get it to start
JA: What's the brand and model of your appliance? How old is it?
Customer: bossh classixx 6 1200. i dont know how old as its second hand
JA: The Appliance Technician can help you find the model number; I'll connect you shortly. What have you tried so far?
Customer: i havent. im quite disabled so cant do much
JA: Anything else we should know to help you best?
Customer: it was working fine thursday when i did a wash, friday i got this key thing, i turned it to stop when wash finished last time,

Hi my name is ***** ***** I am here to help. Can you advise the symbol which has appeared and also the model number, this will be a ENr number on a label inside the washing machine door.

Customer: replied 1 year ago.
It is a key symbol. Enrwae2 4164 fb/04

Ok just a moment I will get some more details

Customer: replied 1 year ago.
I can’t afford £16 for you to call me

HI that is fine I will just type my answer here

Customer: replied 1 year ago.
Ok thank you

Is the reference number this WAE2416SGB/04 ?

Customer: replied 1 year ago.

Ok I am just looking at the machine documents with this reference and it does not have a digital display, can you please recheck the reference number.

Customer: replied 1 year ago.
enrwae21465gb/04

Ok I have provided a link to Bosch below is this your machine?

https://www.bosch-home.co.uk/supportdetail/product/WAE24165GB/04#/Tabs=section-manuals/

Customer: replied 1 year ago.
thank you

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Previous expert has opted out, do you still need assistance >

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 1 year ago.
please. i cannot find an answer on the instruction manual

Press and hold the START button for around 10 seconds to unlock the control.

If you have any further questions, please do not hesitate to ask!

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If you are satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated. Thank You!

KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5597
Experience: 18+ years experience as Appliance Tech.
KevinWhiteJA and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
thank you. yjat has fixed the problem. i hope you have a good day and please stay safw,

You are very welcome.

Glad it is sorted :)

Customer: replied 1 year ago.
I gave you a 5 star rating. Thanks

:) Thanks.

Stay Safe.