Appliance Repair Questions? Ask a Technician for Answers ASAP
Good evening, welcome to the Technical section in JustAnswer; my name is ***** ***** I will help you today.This sounds like a battery problem. How old is your V10?_____If you receive a phone call offer, please ignore it - these are system generated and outside my control. My understanding is that you won't be charged if there's no phone call.
Please could you explain why you’ve given me a negative rating?
I sympathise with frustration, but please be aware of the purpose and effect of the rating.Regarding the phone call offer, please just ignore it - these are system generated and outside my control. As with any mistaken charge you can request a refund from Customer Service.The rating isn't feedback for the JustAnswer service; it's specifically a reflection of your rating of my personal assistance to you. Since we hadn't finished the Q&A, I don't think your negative rating is fair. Also, the rating is what enables me to earn a small fee for the time I spend, so now that you've given a negative rating I cannot earn anything at all.As for what I'm "going to do about it", that perplexes me. This is a service that provides online advice and assistance, so that's what I'm prepared to do. I would be happy to give you my assessment of your problem, and the solution, but not unless you're prepared to change your rating to a positive one. If you don't want to change your rating, then I'll happily opt out.
I can't speak on behalf of Dyson, but the warranty on your V10 is 1 year, so unless you have a reason to claim a new battery ex gratia, you'll have to buy a new one. If you bought the V10 at ***** *****, then the warranty is longer, and you can claim from ***** *****. Otherwise, you can purchase a new battery online - click here. You might find a cheaper option if you shop around.You can improve the lifespan of your battery with selective charging. Some useful information for increasing battery lifespan is here:https://batteryuniversity.com/learn/article/how_to_prolong_lithium_based_batteries