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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5597
Experience:  18+ years experience as Appliance Tech.
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The 3 sec reset button keeps flashing and the washer won't

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the 3 sec reset button keeps flashing and the washer won't work
JA: Is your washer top or front loading? How old is it?
Customer: Sorry it is DW46 Wh dishwasher
JA: How long has this been going on with your washer? What have you tried so far?
Customer: Emptying and washing by hand! this is only since Thurs. and I have left it on to see if it will correct itself I did unplug but it made no difference
JA: Anything else we should know to help you best?
Customer: No, Nothing wrong with the fuse board etc.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Please provide its complete model number (from the label/rating plate inside the door)

DW46 seems incorrect

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 1 year ago.
It is a Nordmende dishwasher DW46WH. It is only a couple of years old and is the narrow dishwasher.
Customer: replied 1 year ago.
I think this is not good and I shall have to get a local man in next Mon.

Thanks for that.

Please understand this is not a live chat session instead its a forum hence, it takes time.

You have to turn the select to 0 position and then press and hold the START button for around 15 seconds to reset the control.

Let me know how it goes.

Customer: replied 1 year ago.
Sunday, I did as you suggested and it has made no difference.

OK try this:

You will have to unplug the appliance and pull it out.

Then tip it backwards by around 45 degrees so excess water drains off completely.

After this is done, check the drain hose where it connects to house drain and make sure it is not clogged.

Then clean the mesh filter from inside and make sure it is not blocked.

Reconnect everything and plug it back.

Now select any program and let me know how it goes.

If you have any further questions, please do not hesitate to ask!

____________________________________________________________

If you are satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated. Thank You!

Customer: replied 1 year ago.
I cannot do what you suggest as the dishwasher is under the counter, where is the filter anyway?

Inside the appliance underneath the lower spray arm

KevinWhiteJA and 2 other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
Kevin had no way of knowing that I am a 76 year old woman who has very little idea what he suggests. I thank him for his help and would certainly award him 4 points

Thank you.

Hopefully you will get this resolved.