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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5557
Experience:  18+ years experience as Appliance Tech.
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Washing is finished, door wont unlock, Bosch Serie 4, almost

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Washing is finished, door wont unlock
JA: What's the brand and model of your appliance? How old is it?
Customer: Bosch Serie 4, almost brand new
JA: How long has this been going on with your Bosch appliance? What have you tried so far?
Customer: Has happened sevefal times, have tried to start wash again on a shorter programme or drain
JA: Anything else we should know to help you best?
Customer: don't think so

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Please provide its complete model number (from the label/rating plate inside the door)

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 1 year ago.
model no WAN 28001GB

Thanks for that.

Have you already tried to clean the drain pump filter located inside the bottom front flap ?

Customer: replied 1 year ago.
no. Have tried to but cant open it. How does it open

Please CLICK HERE to download its USER MANUAL.

Then follow the instructions given on page#34 to clean the drain pump filter.

After you have cleaned it completely, you will notice a black pull tab located next to the filter.

Pull it and open the door at same time, this should open the door.

You may then try a rinse/spin only program and let me know how it goes.

If you have any further questions, please do not hesitate to ask!

____________________________________________________________

If you are satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated. Thank You!

Customer: replied 1 year ago.
can't locate pull tab

Please check page#35 of same manual.

Customer: replied 1 year ago.
door opened but seriously unimpressed with this model. Not easy to access small parts with arthritic fingers like I have. Door opened eventually with the assistance of pliers and washing extracted. Another load put in, machine won't start. Still displaying key symbol. Appreciate your help but I can't deal with such an unreliable machine and will be shopping for a new one tomorrow.
Customer: replied 1 year ago.
to make matters worse your web page is not responding. I am so disappointed at 5he apparent decline in quality that Bosch previously offered which informed my decusion to buy their products, but no longer.

We are not Bosch, this is JustAnswer, a paid service that matches people with questions to Professionals with answers.

If KEY symbol appears then press and hold the Spin speed and Ready in buttons at the same time for approx. 5 seconds to unlock the control.

Let me know how it goes.

Customer: replied 1 year ago.
don't have a ready button, have spin, finished in and speed/eco, start/reload

OK, press and hold SPIN and FINISHED IN buttons together for 10 seconds to unlock the control.

Did that help?

Do you have any further questions for me today?

Customer: replied 1 year ago.
THANK YOU!! Machine working. Do you send feedback to Bosch? I will certainly be contacting them

You may contact them at 0344(###) ###-####to give feedback.

You are very welcome.

Please click on STARS (*****) from top of this page so, we can close this.

Customer: replied 1 year ago.
Thank you for your help, sav3d my sanity ��

Glad I was able to help :)

Please click on STARS (*****) from top of this page so, we can close this.

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