How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5616
Experience:  18+ years experience as Appliance Tech.
Type Your Appliance Question Here...
KevinWhiteJA is online now

We have a Siemans extraKLASSE washing machine which has

Customer Question

We have a Siemans extraKLASSE washing machine which has stopped mid-cycle. All the illuminated indicators have gone blank as well as the machine no longer operating.
JA: How old is your washer? Have you checked if the drain hose is clogged?
Customer: Can't remember age.not checked hose as machine full and would need to be pulled out and we not in a position to do so. Would this in any event stop all lights and /or would it not indicate this ?
JA: How long has this been going on with your washer? What have you tried so far?
Customer: Only today with current wash stuck in machine. Tried turning dial back to o and then back to programme. Tried turning electricity on and off . Tried turning to another programme - all without success. Door will not open ,no doubt because of water still in machine
JA: Anything else we should know to help you best?
Customer: No just tell us what to do and give us some suggestions to resolve the same . Thank you
Submitted: 1 year ago.
Category: Appliance
Expert:  KevinWhiteJA replied 1 year ago.


Welcome to Justanswer … my name is ***** ***** I will help you today!

Please provide its complete model number (from the label/rating plate inside the door)

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 1 year ago.
As explained machines has stopped during cycle can't get to is an isensoric extraKLASSE iqdrive
Expert:  KevinWhiteJA replied 1 year ago.

OK can you unplug it and remove the lower front flap.

Then remove the black hose and drain water from the hose.

Then remove the filter and clean it completely.

You will notice black pull tab towards the right.

Pull it to open the door.

Then reconnect everything and plug it back.

Let me know how it goes.

Expert:  KevinWhiteJA replied 1 year ago.

Hiya, did that help ?

The question is still open so, wanted to check if all is good ?


If I have fully answered your question(s) to your satisfaction,

Please click on STARS (*****) from top of this page so, we can close this.