Regarding the call, I already told you:
Please DO NOT ACCEPT the PHONE CALL request.
That is auto generated and not sent by me.
The model number starts with E nr and is located inside the door.
You may try this:
You will have to unplug the appliance and pull it out.
Then tip it backwards by around 45 degrees so excess water drains off completely.
After this is done, check the drain hose where it connects to house drain and make sure it is not clogged.
Then clean the mesh filter from inside and make sure it is not blocked.
Now remove the side panels and the bottom off the appliance.
If you see a plastic tank on the left (based on the model number), clean it completely.
Reconnect everything and plug it back, let me know how it goes.