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KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3573
Experience:  18+ years experience as Appliance Tech.
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My Neff dishwasher has gone all salty! My Neff 60cm

Customer Question

My Neff dishwasher has gone all salty!
JA: Do you know the model of your Neff dishwasher? How old is it?
Customer: My Neff 60cm dishwasher leaves a salty deposit on everything. Is this a drainage problem or something I can fix, please?
JA: How long has this been going on with your Neff dishwasher? What have you tried so far?
Customer: About three weeks. I gave it a thorough 'service', replaced the salt and the rinse aid. At first I thought I'd not screwed on the salt retainer lid on securely, but I don't think that's the problem ... as it's just continued
JA: Anything else we should know to help you best?
Customer: Can I do it myself, as we're 'locked down', being two OAPs ... I'd be most grateful
Submitted: 2 months ago.
Category: Appliance
Expert:  KevinWhiteJA replied 2 months ago.

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Please provide its complete model number (from the label/rating plate inside the door)

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 2 months ago.
Sorry, can't find a model number. It's 20 years old and has been very good so far. 60 cm wide, probably at cheap end of the range as it was part of a package bought from a kitchen appliance company
Customer: replied 2 months ago.
No, please don't call for an extra £16. I joined Just Answer in good faith that you could actually supply an answer. If not, please can I be reimbursed.if you can't do this, as promised?
Expert:  KevinWhiteJA replied 2 months ago.

Regarding the call, I already told you:

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

The model number starts with E nr and is located inside the door.

You may try this:

You will have to unplug the appliance and pull it out.

Then tip it backwards by around 45 degrees so excess water drains off completely.

After this is done, check the drain hose where it connects to house drain and make sure it is not clogged.

Then clean the mesh filter from inside and make sure it is not blocked.

Now remove the side panels and the bottom off the appliance.

If you see a plastic tank on the left (based on the model number), clean it completely.

Reconnect everything and plug it back, let me know how it goes.

Customer: replied 2 months ago.
Thank you. Will possibly try this. If it doesn't work, we'll just wash by hand until we can call in a technician in (quoted £86 all in, but worth it). Thanks for the offer for a live phone call, but not today thank you. Have a nice warm day.
Expert:  KevinWhiteJA replied 2 months ago.

You are very welcome.

Please click on STARS (*****) from top of this page so, we can close this.

Expert:  KevinWhiteJA replied 2 months ago.

You are very welcome.

Please click on STARS (*****) from top of this page so, we can close this.