Appliance Repair Questions? Ask a Technician for Answers ASAP
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Please provide its make and complete model number (from the label/rating plate inside the door)
Please DO NOT ACCEPT the PHONE CALL request.
That is auto generated and not sent by me.
Thanks for that.
Please unplug the appliance and using a screwdriver, remove the cover panel on the lower front part of the washing machine.
Then remove the drain pump filter anticlockwise and clean it completely, ensure nothing is clogged inside.
Now reconnect everything and plug it back.
Select any program and let me know how it goes.
Sorry it is weekend hence, I am not always available.
If you ask a follow‑up question and I do not respond immediately, it is because I am temporarily unavailable.
I promise to respond as soon as I return.
When the door lock light comes on does it even start fill ?
The drain hose is not clogged and water is turned on ?
The appliance is still under warranty so it will be better to contact Hotpoint and book repair.
If drain hose is not clogged then it is either the door lock or the control itself that will need replacement.
You are very welcome.