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Erdal Zal
Erdal Zal,
Category: Appliance
Satisfied Customers: 4216
106347225
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Our dishwasher is not heating. its only 18months old, 1

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Hello
JA: Hello. How can I help?
Customer: our dishwasher is not heating.
JA: What's the brand and model of your dishwasher? How old is it?
Customer: its only 18months old
JA: How long has this been going on with your dishwasher? What have you tried so far?
Customer: 1 month we’ve been putting off Düe do covid
JA: Anything else we should know to help you best?
Customer: switching off at mains etc
Customer: replied 1 year ago.
NEFF : S511A50X1G/52
Customer: replied 1 year ago.
It’s either requires serving or replacement thank you
Customer: replied 1 year ago.
Hello?

Welcome to JustAnswer. I would like to try to help you. I am an expert from Germany working with language translation program seems to be this regarding I ask for your understanding. Telephone service is provided automatically by the system. Just ignore it. I cannot make a phone call.

We are manufacturer independent experts who answer technical questions.

This error can have several reasons. It may be that the heater or pressure box of the level switch is defective. Please do the following: start a program and after 5-10 minutes open the door and put 2 l of water in the dishwasher, close it and let the program finish. At the end please check if the water has been warmed up.

I'm asking you to be a little patient. We've asked too many questions. That's why it sometimes takes time to answer them.

Do you have more questions? I'm waiting to hear back. Greetings Erdal

Customer: replied 1 year ago.
Ok thank you will try

All right, well, good luck with that.

Customer: replied 1 year ago.
Thank you

Please

Customer: replied 1 year ago.
2 litres?

Yes 2 l water exactly

Customer: replied 1 year ago.
Hello
Customer: replied 1 year ago.
It didn’t work
Customer: replied 1 year ago.
Hello? Thank you
Customer: replied 1 year ago.
Please explain options?

If it does not work, either the level switches or the heating is defective. The repair would cost between 60-160 € depending on the component and four times. It is very difficult to find out which component is defective.

Customer: replied 1 year ago.
What about warranty? It’s less than 2 years old?
Customer: replied 1 year ago.
Manufacturers warranty?

Yes if you have warranty then I recommend you either call the store where you bought it and complain about it.

Either you will get a free technician or the device will be replaced. Do you have any questions?

Customer: replied 1 year ago.
Ok thank you

All right, good luck again. Thank you and have a good evening. Stay well.

Erdal Zal and other Appliance Specialists are ready to help you
Customer: replied 1 year ago.
You too

Thanks