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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4267
Experience:  18+ years experience as Appliance Tech.
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My fridgefreezer is not getting cold enough .The thermometer

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My fridgefreezer is not getting cold enough .The thermometer placed in freezer is only registring -5 whether thermostat is on max or any other setting ,what do you think has gone wrong? It is still under3 year guarantee until september.
JA: How long has this been going on with your Max freezer? What have you tried so far?
Customer: Since lastThursday when I put a small chicken and 500 g mince in to freeze and by Friday they hadn't . the frozen items already in have stayed frozen apart from icecream and bread. I have this morning emptied freezer and put thermometer reduction in temp.
JA: Anything else we should know to help you best?
Customer: The power is on , the fan seems to be ok . I wonder if the thermostat has gone but really have no clue !


Welcome to Justanswer … my name is ***** ***** I will help you today!

This indicates temperature issue and/or an air flow problem due to heavy ice build-up inside the rear wall of the appliance.

Try this:

Leave it unplugged and empty with door open for around 24-36 hours.

Then plug it back and wait for another 4-8 hours.

The problem should be resolved.

However, if the issue appears again you will have to test/replace the temperature sensor(thermostat/thermal fuse) or get it replaced under warranty; the issue should be resolved.

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

If you have any further questions, do not hesitate to ask!


If you are satisfied with my assistance, your 5 STAR Rating (from top of this page) at this time is appreciated.

Thank You!

Customer: replied 5 months ago.
I will try that. How can i follow up if that doesnt work ?

OK, you can post back here.

If you have any follow-up or clarification questions.

Please ask me as many questions as you need.

There is no additional fee.

Customer: replied 5 months ago.
Thanks ...I have emptied out and unplugged ! Will be in touch in due course ..F

You are very welcome.

Customer: replied 5 months ago.
Happiness is a fridge-freezer operating at correct temperature! Thank you for your helpful advice
Customer: replied 5 months ago.
Where do I go to rate you?

You are very welcome.

Glad it is sorted :)

Please click on STARS (*****) from top of this page so, we can close this.

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