How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 5578
Experience:  18+ years experience as Appliance Tech.
70193065
Type Your Appliance Question Here...
KevinWhiteJA is online now

My beko washing machine is stuck on a cycle. It hums like

This answer was rated:

my beko washing machine is stuck on a cycle. It hums like it's about to start, but never does. I've managed to open it, but turning it back on again turns the timer back to 1:24 and the same noise. Thanks
JA: Is your Beko washer top or front loading? How old is it?
Customer: front loading, 5-10 years old
JA: How long has this been going on with your Beko washer? What have you tried so far?
Customer: first time, I've tried holding the start button for 5 seconds, nothing happens, pressing it once doesn't pause it. tried turning it off for a few minutes which released the door lock, but turning it back on led back to 1:24 and the hum.
JA: Anything else we should know to help you best?
Customer: it's WMB71642W if that helps

Hi,

Welcome to Justanswer … my name is ***** ***** I will help you today!

Have you seen any error codes/flashing lights?

Where is the hum sound coming from ?

Have you already cleaned the drain pump filter ?

Please DO NOT ACCEPT the PHONE CALL request.

That is auto generated and not sent by me.

Customer: replied 1 year ago.
No error codes, but the Play symbol (right facing triangle) is flashing. hum sound is the same as it makes as it's just about to start. i haven't cleaned the filter.
Customer: replied 1 year ago.
no thanks to the phone call

OK, unplug it and remove the lower front panel.

Clean the drain pump filter and ensure it is not clogged.

Then plug it back and select a empty rinse/spin cycle.

Let me know how it goes.

If you ask a follow‑up question and I do not respond immediately, it is because I am temporarily unavailable.

I promise to respond as soon as I return.

Customer: replied 1 year ago.
I've done that. looks promising. just running a spey cycle to check. ..
Customer: replied 1 year ago.
short *

OK Perfect.

All good ? did that help ?

Customer: replied 1 year ago.
All seems OK, Thanks very much for your help!

You are very welcome.

Please click on STARS (*****) from top of this page so, we can close this.

KevinWhiteJA and other Appliance Specialists are ready to help you